Home / Centerstone Provides Notice of Data Security Incident

Centerstone Provides Notice of Data Security Incident

August 15, 2022 – Centerstone  has learned of a data security incident that may have involved personal and protected health information belonging to certain current and former Centerstone clients.  This notification provides information about the incident and resources available to assist potentially impacted individuals.

What Happened? On February 14, 2022, Centerstone detected unusual activity within its email environment.  Upon discovering this activity, Centerstone took immediate steps to secure its email environment and launched a thorough investigation to determine the scope of the issue. The investigation determined that an unknown actor gained access to and may have obtained a limited amount of data from certain employee email accounts between November 4, 2021 and February 14, 2022. As a result, Centerstone undertook a comprehensive review of the contents of the email accounts to identify whether any individual information was contained therein. Centerstone’s review concluded on July 12, 2022, at which time we learned that the email accounts contained certain personal and protected health information. As soon as we discovered that the incident impacted individual information, we immediately conducted a diligent search to identify current mailing addresses so that we could notify all potentially affected individuals. 

What Information Was Involved? The following personal and protected health information may have been involved in the incident: name, address, Social Security number, driver’s license or other government ID number, passport number, alien registration number, date of birth, financial account information,  biometric information, username and password, medical record number, Medicare and/or Medicaid number, medical diagnosis / treatment information, and/or health insurance information. However, not all data elements were involved for every individual.

What Is Centerstone Doing? Centerstone has implemented additional safeguards to further enhance the security of its email environment in order to minimize the likelihood of a similar incident occurring in the future.  In addition, Centerstone sent notification letters to the potentially impacted individuals beginning on August 2, 2022. These letters include information about steps that individuals can take to protect their information. Centerstone recommends that individuals follow the recommendations contained within the notification letter to ensure their information is protected.  Centerstone has also established a toll-free call center to answer questions about the incident and to address related concerns. Call center representatives are available Monday through Friday from 8:00 a.m. – 8:00 p.m. Central Time and can be reached at 1-833-764-0234.

What Can You Do?  Centerstone encourages individuals to remain vigilant against incidents of identity theft and fraud, to review account statements and explanations of benefits forms, and to monitor free credit reports for suspicious activity and to detect errors.

The privacy and security of all personal and protected health information is a top priority for Centerstone, and Centerstone deeply regrets any inconvenience or concern this incident may cause.

While we are not aware of the misuse of any potentially affected individual’s information, we are providing the following information to help those wanting to know more about steps they can take to protect themselves and their personal information:

What steps can I take to protect my personal information?

  • Please notify your financial institution immediately if you detect any suspicious activity on any of your accounts, including unauthorized transactions or new accounts opened in your name that you do not recognize. You should also promptly report any fraudulent activity or any suspected incidents of identity theft to proper law enforcement authorities.
  • You can request a copy of your credit report, free of charge, directly from each of the three nationwide credit reporting agencies. To do so, free of charge once every 12 months, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact information for the three nationwide credit reporting agencies is listed at the bottom of this page.
  • You can take steps recommended by the Federal Trade Commission to protect yourself from identify theft. The FTC’s website offers helpful information at www.ftc.gov/idtheft.

How do I obtain a copy of my credit report?

You may obtain a free copy of your credit report from each of the three major credit reporting agencies once every 12 months by visiting http://www.annualcreditreport.com/, calling toll-free 877-322-8228, or by completing an Annual Credit Report Request Form and mailing it to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348. You also can contact one of the following three agencies:

P.O. Box 1000
Chester, PA 19016
P.O. Box 2002
Allen, TX 75013
P.O. Box 740241
Atlanta, GA 30374

How do I put a fraud alert on my account?

You may want to consider placing a fraud alert on your credit report. An initial fraud alert is free and will stay on your credit file for one year. The alert informs creditors of possible fraudulent activity within your report and requests that the creditor contact you prior to establishing any accounts in your name. To place a fraud alert on your credit report, contact any of the three credit reporting agencies identified above. Additional information is available at http://www.annualcreditreport.com.

How do I put a security freeze on my credit reports?

You have the right to place a security freeze on your credit report. A security freeze is intended to prevent credit, loans and services from being approved in your name without your consent. To place a security freeze on your credit report, you need to make a request to each consumer reporting agency. You may make that request by certified mail, overnight mail, or regular stamped mail, or online by following the instructions found at the websites listed below. You will need to provide the following information when requesting a security freeze (note that if you are making a request for your spouse, this information must be provided for him/her as well): (1) full name, with middle initial and any suffixes; (2) Social Security number; (3) date of birth; and (4) address. You may also be asked to provide other personal information such as your email address, a copy of a government-issued identification card, and a copy of a recent utility bill or bank or insurance statement. It is essential that each copy be legible, display your name and current mailing address, and the date of issue. There is no charge to place, lift, or remove a freeze.

Equifax Security Freeze
PO Box 105788
Atlanta, GA 30348
Experian Security Freeze
PO Box 9554
Allen, TX 75013
TransUnion (FVAD)
PO Box 2000
Chester, PA 19022

What should I do if my family member’s information was involved in the incident and is deceased?

You may choose to notify the three major credit bureaus, Equifax, Experian and TransUnion, and request they flag the deceased credit file. This will prevent the credit file information from being used to open credit. To make this request, mail a copy of your family member’s death certificate to each company at the addresses below.

Equifax Information Services
P.O. Box 105169
Atlanta, GA 30348
Experian Information Services
P.O. Box 9701
Allen, TX 75013
Trans Union Information Services
P.O. Box 2000
Chester, PA 19022

What should I do if my minor child’s information is involved in the incident?

You can request that each of the three national credit reporting agencies perform a manual search for a minor’s Social Security number to determine if there is an associated credit report. Copies of identifying information for the minor and parent/guardian may be required, including birth or adoption certificate, Social Security card and government issued identification card. If a credit report exists, you should request a copy of the report and immediately report any fraudulent accounts to the credit reporting agency. You can also report any misuse of a minor’s information to the FTC at https://www.identitytheft.gov/. For more information about Child Identity Theft and instructions for requesting a manual Social Security number search, visit the FTC website: https://www.consumer.ftc.gov/articles/0040-child-identity-theft. Contact information for the three national credit reporting agencies may be found above.

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