Jennifer Armstrong serves as Vice President of Customer Engagement Operations for Centerstone, providing oversight for Customer Engagement Initiatives, including development and implementation of the Customer Engagement Center, a single point of access for all Centerstone consumers and new inquiries. Additionally, she is responsible for providing leadership and day-to-day management of a multi-site engagement operation for Centerstone, including but not limited to customer satisfaction, enhancing the customer experience, and improving the customer journey throughout the engagement process.
Armstrong received a BS in Social Work from the University of Tennessee at Martin, and a MS in Clinical Social Work from the University of Tennessee at Memphis. She is a Licensed Professional Counselor with Mental Health Service Provider Designation.
With over 20 years’ experience in behavioral health care, Armstrong has experience in therapeutic foster care, school-based, residential, outpatient and crisis services.
She joined the Centerstone team in Tennessee in 2008 as Triage Coordinator, responsible for expanding Centerstone’s Crisis Call Center programs and establishing best practices as this program expanded nationally, including being a provider for the National Football League Lifeline. She was promoted to Director, Crisis Care Services in 2013, with continued oversight of Tennessee’s Crisis Call Center and Tennessee’s new federal suicide prevention grant programs. She transitioned into her current role in August 2017.
Armstrong currently serves on the Standards, Training and Practice Committee for the National Suicide Prevention Lifeline, is a Board Member for the National Association of Crisis Organization Directors, and was named a 2016 “Healthcare Hero” by the Nashville Business Journal.