Tennessee call center recognized for high quality of care
Nashville, Tenn.—Centerstone, the nation’s largest not-for-profit provider of community-based mental health and addiction services, today announced its Crisis Call Center has been awarded a five-year accreditation from CONTACT USA (CUSA). The accreditation recognizes that Centerstone’s staff and leadership at its crisis call center are maintaining the highest standards of delivery and service.
To receive the five-year accreditation, Centerstone’s Crisis Call Center participated in a rigorous review process. Through interviews with Centerstone leadership and extensive reviews of fiscal operations, service offerings, outreach efforts, community involvement and utilization of state of the art technology, a team from the CUSA national office completed an intensive evaluation of the Crisis Call Center’s overall operations. In addition, the Crisis Call Center underwent a site visit from CUSA surveyors who performed an in-person assessment of the center’s policies, procedures, services and highly-trained staff.
“The CUSA accreditation is a wonderful achievement for Centerstone’s Crisis Call Center,” said Dr. Bob Vero, CEO of Centerstone. “The Crisis Call Center is so integral to the safety and wellbeing of our community. This recognition and accreditation just reaffirms the difference the call center is making in the lives of so many people, every day.”
Centerstone’s Crisis Call Center was established in 1992 to provide prompt, professional mental health triage for individuals and families experiencing behavioral health emergencies. The center provides information, initial crisis assessment, referrals and de-escalation to callers throughout Middle Tennessee who are going through an acute psychiatric crisis. Located in Nashville, the 24-hour call center streamlines operations throughout Middle Tennessee and provides crisis call services for other organizations as well, receiving a total of more than 35,000 phone calls annually. To ensure callers’ needs are met, Centerstone Crisis Call Consultants follow up with all high risk callers, encouraging them to call back anytime and connecting them with additional resources and continued risk assessment.
In addition to the CUSA accreditation, the Crisis Call Center is accredited by the American Association of Suicidology (AAS) and the Commission on Accreditation of Rehabilitation Facilities (CARF) International.
CONTACT USA (CUSA) is a network of crisis intervention centers across the nation. Conceived in 1967 as a response to the growing social issues of a changing nation, CONTACT has grown and evolved into a network of over 50 centers in 20 states, exploring new ways in which to serve their individual communities. In 2010, CONTACT USA implemented its newest project to further reach out to those in need of help during a crisis. This project which offers online emotional support can be found at www.CrisisChat.org. Crisis Chat provides help online to anyone who might be depressed, despairing or thinking about suicide, and who would may be reluctant use the telephone to seek out help. Centerstone’s Crisis Call Center will soon be joining this network of centers providing chat service.
Centerstone, a not-for-profit organization, has provided a wide range of mental health and addiction services to people of all ages for more than 55 years. Through more than 50 facilities and 160 partnership locations across Middle Tennessee, Centerstone serves nearly 50,000 children, adolescents, adults and seniors each year. Centerstone is accredited by CARF International. For more information about Centerstone, please call 888-291-4357 or visit www.centerstone.org.