Tennessee call center recognized for high quality of care
Nashville, Tenn.—Centerstone, a not-for-profit organization providing a wide range of mental health and addiction services, today announced its Crisis Call Center has been awarded a five-year re-accreditation from the American Association of Suicidology (AAS). The Tennessee call center was recognized for its gold standard of care in the field of suicide and crisis intervention by the AAS, the country’s premier organization offering accreditation to crisis centers.
To receive five-year accreditation, Centerstone’s Crisis Call Center participated in a rigorous review process that included an on-site visit from AAS surveyors who conducted the reaccreditation survey, ensuring the call center’s services meet the high standards of quality.
“The AAS accreditation is a remarkable achievement, which underscores the compassion, professionalism and expertise that Centerstone’s Crisis Call Center staff exhibit every day as they assist individuals who are in crisis,” said Dr. Bob Vero, CEO of Centerstone. “The Crisis Call Center is truly making a difference in the lives of people throughout our communities through its hard work and daily dedication to helping others.”
The Crisis Call Center was established in 1992 to assists individuals in locating and obtaining needed behavioral health services that are the most appropriate for their needs. The center provides information, initial crisis assessment, referrals and de-escalation to callers throughout Middle Tennessee who are experiencing an acute psychiatric crisis. Located in Nashville, the 24-hour call center streamlines operations throughout Middle Tennessee and provides crisis call services for other organizations, receiving a total of more than 35,000 phone calls annually. To ensure callers’ needs are met, Centerstone Crisis Call Consultants follow up with each caller, encouraging them to call back anytime and connecting them with additional resources.
Founded in 1968, AAS leads advancements of scientific and programmatic efforts in suicide prevention through research, education and training. The organization has developed a set of standards and criteria for certification of crisis centers and their workers in the United States and now has over 80 centers and 225 individuals meeting its stringent standards of services and training.
Centerstone, a not-for-profit organization, has provided a wide range of mental health and addiction services to people of all ages for more than 50 years. Through more than 60 facilities and 170 partnership locations across Middle Tennessee, Centerstone serves more than 50,000 children, adolescents, adults and seniors each year. Centerstone is accredited by The Commission on Accreditation of Rehabilitation Facilities (CARF). For more information about Centerstone, please call 888-291-4357 or explore our website: www.centerstone.org.