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Centerstone’s Telephone Triage Program Receives Field’s Highest Accreditation

Nashville, Tenn. — The American Association of Suicidology (AAS), the national standard-setting organization for crisis services, has accredited Centerstone’s Crisis & Referral Services for their Telephone Triage Program. Centerstone is the largest behavioral healthcare organization in the State of Tennessee.

Centerstone’s Triage Program provides telephone counseling services for individuals who have reached a “crisis-level” of functioning, with team members responding to calls 24 hours-a-day, seven days a week. The Program also serves as a resource for the community to learn more about behavioral health problems that can lead to crisis-level situations and where they can turn to seek professional help within the Centerstone organization.

To earn accreditation, the Triage Program surpassed mandatory levels of quality in the following areas: administration, training, general service delivery, services in life-threatening crises, ethical issues, community integration and program evaluation.

“I would like to thank Becky Stoll, Clinical Program Manager, and Natasha Clay, Coordinator, who have been an invaluable resource to the program,” said Larry Edwards, Director of Crisis & Referral Services. “Their leadership has been instrumental in the success of the program and made this accreditation possible.

“We are also proud that our program has received such a distinguished certification. This recognition reflects hard work and dedication on behalf of our entire staff and the Centerstone organization as a whole. But most importantly, it means that our program is raising the standard for helping people in need.”

Centerstone Crisis Referral Services will be honored for this achievement at the Annual Meeting of the American Association of Suicidology in Santa Fe, New Mexico in April 2003.