Notice of Privacy Practice

Privacy Policy

How We Use It

Centerstone uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on service and benefits and to personalize our websites for you. Credit card numbers are used only for payment processing and are not retained for other purposes. From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to opt out of receiving such direct marketing or market research contact. We will also follow local requirements, such as allowing you to opt in before receiving unsolicited contact, where applicable.

Who We Share It With

Centerstone will not sell, rent or lease your personally identifiable information to others. Unless we have your permission or are required by law, we will only share the personal data you provide online with other Centerstone business partners who are acting on our behalf for the uses described in “how we use it.” Such Centerstone business partners, including those in the United States and/or any other countries, are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements. Data collected online may also be combined with information you provide when you register your ownership of Centerstone products.

Disclosure

Information on the Centerstone website is not to be construed as professional advice or medical recommendations. Centerstone does not endorse or guarantee references or sites listed, and no unfavorable inference should be drawn from failure of any resource to be listed here. Readers are encouraged to direct any questions concerning personal health care to licensed physicians or other appropriate healthcare professionals.

External Link Disclaimer

This site links to other Internet sites to provide you with additional information and resources. Centerstone staff has reviewed these links; however, Centerstone is not responsible for the content of these sites, nor is it liable for your use of the information or services from these sites.

Copyright

This site is owned and operated by Centerstone. All rights regarding this site and the Centerstone materials and services contained within this site are reserved. The material may be copied and distributed for your personal use. Any other use of the materials without prior authorization is a violation of United States copyright laws. To contact Centerstone’s confidential compliance hotline, please call 833-222-4126 or visit this website.

Other Privacy Information

• English
• Spanish

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Compliance

Centerstone takes compliance very seriously and committed to serving patients in an ethical, legal and responsible manner, consistent with our mission and values.  We strive to provide high quality services in compliance with all applicable laws, regulations, and guidelines, as well as Centerstone’s policies and procedures. Centerstone recognizes its obligation to comply with requirements related to participation in Federal health care programs (e.g., Medicare and Medicaid), including the submission of accurate and complete claims and bills. Centerstone is committed to taking prompt action with respect to any fraud, waste, abuse, or other possible violations of law, regulation, or policy. All reported compliance issues or concerns will be reviewed, investigated, and addressed in a prompt and comprehensive manner. Centerstone has designated a Chief Compliance Officer, a Privacy Officer, and Regional Compliance and Privacy Officers. You should reach out to any of them if you have any questions or concerns. In addition, if you prefer, you may call our independent Compliance Hotline to report a concern or make a complaint on a confidential basis. The ways to contact the Hotline follow:

• Telephone Reporting: 1-833-222-4126
• Email Reporting: reports@lighthouse-services.com
• Internet Reporting: Lighthouse-services.com/centerstone

Calls to the Hotline can be made on a confidential and anonymous basis.  Every report will be reviewed by the Compliance Office and will be responded to appropriately. All allegations of wrongdoing will be carefully investigated before any action is taken. The rights of all staff, including anyone who is the subject of a Centerstone report, will be respected and protected. Centerstone has a non-retaliation policy to protect employees who report concerns or compliance issues. No disciplinary action or retaliation will be taken when a workforce member reports a perceived issue, problem, concern, or violation to management, the Centerstone Chief Compliance Officer, the Centerstone Privacy Officer, Regional Compliance and Privacy Officer, or the Compliance Hotline in “good faith.” “Good faith” means that the individual actually believes or perceives the reported information to be true and accurate. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal at ocrportal.hhs.gov/ocr/portal/lobby.jsf Other Compliance Information

• Our Commitment to Safety, Quality and Compliance