Home / About / Who We Are / Safety, Quality, Compliance

Safety, Quality, Compliance

We value the health, safety, and privacy of our patients, staff and visitors. Whether it’s the physical safety of patients in our clinics and buildings, or safeguarding personal health information, we are dedicated to keeping our patients and their information safe in person and online.

Safety

Centerstone’s commitment to safety prompted us to create a component Patient Safety Organization (PSO) which focuses on improving patient safety and the quality of health care delivery. Centerstone’s PSO has been recently recognized by the Agency for Healthcare Research and Quality (AHRQ), the lead Federal agency charged with improving the safety and quality of healthcare.

Centerstone also has many policies and procedures in place that offer guidance for the protection of personal health information (PHI), emergency procedures, infection control, physical safety and accident prevention as well as incident reporting. These guidelines provide best practices for Centerstone staff so they can keep themselves, patients and our visitors safe.

Quality

We know that quality care results in improved outcomes for our patients, and we strive to ensure everyone receives the very best quality care when they come to Centerstone. We work hard to meet stringent quality standards and have demonstrated our commitment to quality through long-standing accreditation by the Commission on Accreditation of Rehabilitation Facilities (CARF) and The Joint Commission. These organizations set the standard for healthcare providers to monitor quality, improve processes, measure outcomes and set expectations for exceptional service delivery.

Compliance

Compliance is another layer of protection for Centerstone patients and staff. We’ve created a comprehensive compliance program which helps prevent accidents, violations and misconduct before they occur. Our staff is required to report instances of fraud, waste and abuse to their supervisor, Centerstone management or our Compliance Officer. If you suspect fraud, waste or abuse, you can reach Centerstone’s confidential compliance hotline by calling 833-222-4126 or visiting this website.

For more information on Centerstone privacy, safety, or compliance topics, please review the resources below:

Call Now

photo of
Centerstone
helpnow@centerstone.org
44 Vantage Way
Nashville, TN, 37228 United States
877-467-3123