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Intensive Case Management

Intensive Case Management, or ICM, is a way of delivering a full range of services to people who have been diagnosed with a mental illness. With ICM, clients get help taking care of their basic needs, addressing mental health/substance use issues, and finding resources within the community. ICM teams work closely with clients to determine what solutions work best for them. ICM helps clients to live independently within an environment that best fits their needs.


  • To be eligible for ICM, clients should:
  • Be at least 18 years of age
  • Be Medicaid-eligible
  • Live within northern Madison County
  • Have a serious and persistent mental illness or co-occurring disorders and the most complex and expensive treatment needs
  • A typical client involved in ICM may have one or more of the below challenges related to their mental health diagnosis:
  • Deficits in independent living skills
  • Significant and persistent primary psychiatric symptoms
  • A high relapse rate
  • Chronic homelessness as a result of a mental health diagnosis
  • Two or more psychiatric inpatient readmissions in a 12-month period
  • Repeat arrests and incarceration for offenses related to mental illness, such as trespassing, vagrancy or other minor offenses
  • Engagement in multiple services that require intensive efforts to ensure coordination among systems, services and providers

For admission to ICM, clients must first undergo an integrated assessment to determine the most appropriate level of care. For an assessment, call 1-877-HOPE123 (1-877-467-3123). For more information, contact Kaitlyn Skaer at (618) 462-2331 ext. 1740 or Kaitlyn.Skaer@centerstone.org.

Download the ICM Flier

Interested in Intensive Case Management?

If you are in crisis, please call our crisis lines, call 911 or visit the nearest emergency room.

New Clients

If you’d like to make a new appointment to see one of our therapists, please give us a call.

Current Clients

If you would like to reschedule an existing appointment, you can reach the clinic directly.

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Nashville, TN, 37228 United States