Mobile Crisis Response - Centerstone
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Mobile Crisis Response

Centerstone’s Mobile Crisis Response team serves people in Franklin, Jackson, Perry and Williamson counties with assessments for placement in Centerstone’s Crisis Stabilization Unit, crisis intervention, lethality assessment, and psychiatric hospital placement.

Centerstone provides mobile crisis response 24 hours a day, 7 days a week, 365 days a year to people of all ages who are experiencing a mental health crisis.

  • Those with Medicaid can be seen anywhere they are, including at home, a friend’s house, a police department, grocery store, emergency room, etc.
  • Those with private insurance must go to an ER to receive services from Mobile Crisis Response.
  • Those with no insurance should either call 1-800-345-9049 to see if they can get approval for temporary Medicaid or go to the nearest ER. If approved, they can receive crisis services anywhere they are. If not approved, individuals will be instructed to go to the nearest ER.
To access Mobile Crisis Response services:
  • Call 1-800-345-9049 if you have Medicaid or no insurance. This line is answered 24/7/365.
  • Call 1-855-985-0911 if you have private insurance. This line is answered 24/7/365.
  • Walk into an ER anytime or any one of the following Centerstone locations during normal business hours:
    • Carbondale – 2311 South Illinois Ave.
    • Carterville – 403 Municipal Dr.
    • Marion – 1307 West Main St.
    • West Frankfort – 902 West Main St.

For more information about Centerstone’s Mobile Crisis Response, click here to download the flier.

Interested in Mobile Crisis Response?

If you are in crisis, please call our crisis lines, call 911 or visit the nearest emergency room.

New Clients

If you’d like to make a new appointment to see one of our therapists, please give us a call.

Current Clients

If you would like to reschedule an existing appointment, you can reach the clinic directly.

Send a message

Messages sent through this form are monitored during regular business hours (Monday – Friday, 9 a.m. – 5 p.m. Central Time). Messages received outside of these hours will be responded to the next business day.


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