Home / Patient Experience 360 Patient Experience 360 Step 1 of 18 5% Welcome! Enter your code. Your Name(Required) First Last Select a LocationSelect a LocationTennessee's Virtual ClinicCenterstone Columbus – 2nd StreetCenterstone Adult and Family ServicesCenterstone Community Support ServicesCenterstone Recovery Center (Richmond)Centerstone Recovery Center (Lexington)Centerstone Recovery Center (Bloomington)Centerstone Sarasota - Fruitville RoadThe Steven A. Cohen Military Family Clinic at CenterstoneCenterstone Columbia - West 7thCenterstone Chattanooga – Lee HighwayCenterstone Clarksville – The LodgeThe Steven A. Cohen Military Family Clinic at CenterstoneCenterstone Fellowship House CampusCenterstone Sarasota - Robinhood StreetCenterstone Ft. Myers - Fowler StreetCenterstone Ft. Myers - Fowler StreetCenterstone LaBelle - East Hickpochee AvenueCenterstone Bradenton - Sixth Avenue WestCenterstone Bradenton - Sixth Avenue WestCenterstone Carterville - East Plaza DriveCenterstone Marion - MATTennessee Housing ServicesMilitary ServicesCenterstone Carterville - Municipal DriveCenterstone Austin – West Main StreetThe Steven A. Cohen Military Family Clinic at CenterstoneCenterstone Cookeville – East Spring StreetCenterstone Cleveland – North Ocoee StreetCenterstone Greenwood – Executive Park DriveCenterstone Spencer Integrated HealthCenterstone Dickson – Ramsey WayCenterstone Scottsburg – West Community WayCenterstone Marion – Early Head StartCenterstone Muncie – South Tillotson OverpassCenterstone Nashville – Vantage WayCenterstone Bradenton – Florida AdministrationCenterstone Bradenton – Sixth Avenue WestCenterstone Sarasota – Sawyer RoadCenterstone Bradenton – Hospital and Addiction CenterCenterstone Alton – Edwards StreetCenterstone Nashville – Venture CircleCenterstone Bolivar – East Jackson StreetCenterstone Carbondale – SouthCenterstone Marion – Main Street CampusCenterstone West Frankfort – West Main StreetCenterstone Nashville – Dede Wallace CampusCenterstone Dickson – Peer Support ServicesCenterstone Nashville – Harding PikeCenterstone New Castle – Foster Care SelectCenterstone Columbia – Administrative OfficesCenterstone Chattanooga – Shallowford RoadCenterstone Nashville – Old State RoadCenterstone Tullahoma – North Jackson StreetCenterstone Rushville – Cherry StreetCenterstone Hohenwald – Summertown HighwayCenterstone Columbia – Medical Center DriveCenterstone Fayetteville – Thornton Taylor ParkwayCenterstone Nashville – Dr. Robert N. Vero CenterCenterstone Clarksville – Peer Support ServicesCenterstone Union City – Children and Family ServicesCenterstone Clarksville – Regional Intervention ProgramCenterstone Clarksville – Harriett Cohn CenterCenterstone Columbia – Columbia PediatricsCenterstone Lewisburg – Nashville HighwayCenterstone Richmond – Administrative OfficeCenterstone Richmond – Dillon DriveCenterstone Bedford – Hillcrest RoadCenterstone Martinsville – Main StreetCenterstone Estill Springs – South Main StreetCenterstone Winchester – South Oak StreetCenterstone Gallatin – Sumner Hall DriveCenterstone Connersville – East Erie AvenueCenterstone Lawrenceburg – Old Florence RoadCenterstone Madison – North Bevcher DriveCenterstone Greensburg – Commerce Park West DriveCenterstone Columbus – Weinland ClubhouseCenterstone North Vernon – North State StreetCenterstone Springfield – Cheatham StreetCenterstone Seymour – Corporate WayCenterstone Bloomington – Recovery Engagement CenterCenterstone Waynesboro – South Main StreetCenterstone Madison – South Gallatin PikeCenterstone Columbus – North Marr RoadCenterstone Pulaski – Brindley DriveCenterstone Columbia – Peer Support ServicesCenterstone Shelbyville – Peer Support ServicesCenterstone Bloomington – South Rogers StreetCenterstone Shelbyville – South Wall StreetCenterstone Mooresville – North State Route 67Location Address(Required) Street Address Address Line 2 City State AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific ZIP Code Location Phone Outside - Road SignageRoad Signage - Does it meet our brand standards? Yes No Action Recommended - Road Signage - Does it meet our brand standards? Upload a Photo - Road Signage - Does it meet our brand standards?Max. file size: 32 MB.Road Signage - Condition Satisfactory Not Satisfactory Action Recommended - Road Signage - Condition Upload a Photo - Road Signage - ConditionMax. file size: 32 MB.Outside - Centerstone Sign on BuildingCenterstone sign on building - Condition Satisfactory Not Satisfactory Action Recommended - Centerstone sign on building - Condition Upload a Photo - Centerstone sign on building - ConditionMax. file size: 32 MB. Parking LotParking Lot - Condition Satisfactory Not Satisfactory Action Recommended - Parking Lot - Condition Upload a Photo - Parking Lot - ConditionMax. file size: 32 MB.Parking Lot - Lighting Satisfactory Not Satisfactory Not Applicable Action Recommended - Parking Lot - Lighting Upload a Photo - Parking Lot - LightingMax. file size: 32 MB.Sidewalks - Condition Satisfactory Not Satisfactory Action Recommended - Sidewalks - Condition Upload a Photo - Sidewalks - ConditionMax. file size: 32 MB.Landscaping - Condition Satisfactory Not Satisfactory Action Recommended - Landscaping - Condition Upload a Photo - Landscaping - ConditionMax. file size: 32 MB. Front doors and windowsHours Sign - Condition Satisfactory Not Satisfactory Action Recommended - Hours Sign - Condition Upload a Photo - Hours Sign - ConditionMax. file size: 32 MB.Other signage - Condition Satisfactory Not Satisfactory Action Recommended - Other signage - Condition Upload a Photo - Other signage - ConditionMax. file size: 32 MB.Other signage - Are all signs/fliers necessary? Yes No Action Recommended - Other signage - Are all signs/fliers necessary? Upload a Photo - Other signage - Are all signs/fliers necessary?Max. file size: 32 MB.Other signage - Do all signs/fliers meet our brand standards? Yes No Action Recommended - Other signage - Do all signs/fliers meet our brand standards? Upload a Photo - Other signage - Do all signs/fliers meet our brand standards?Max. file size: 32 MB. InsideLobby/waiting roomWhat is your first impression of - Sounds Satisfactory Not Satisfactory Action Recommended - What is your first impression of - Sounds What is your first impression of - Visual Satisfactory Not Satisfactory Action Recommended - What is your first impression of - Visual Upload a Photo - What is your first impression of - VisualMax. file size: 32 MB.What is your first impression of - Smell Satisfactory Not Satisfactory Action Recommended - What is your first impression of - Smell What is your first impression of - Welcome Satisfactory Not Satisfactory Action Recommended - What is your first impression of - Welcome Walls - Condition Satisfactory Not Satisfactory Action Recommended - Walls - Condition Upload a Photo - Walls - ConditionMax. file size: 32 MB.Paint - Condition Satisfactory Not Satisfactory Action Recommended - Paint - Condition Upload a Photo - Paint - ConditionMax. file size: 32 MB.Paint - Does the color match our palette? Yes No Action Recommended - Paint - Does the color match our palette? Action RecommendedUpload a Photo - Paint - Does the color match our palette?Max. file size: 32 MB.Flooring - Condition Satisfactory Not Satisfactory Action Recommended - Flooring - Condition Upload a Photo - Flooring - ConditionMax. file size: 32 MB.Lighting - Condition Satisfactory Not Satisfactory Action Recommended - Lighting - Condition Upload a Photo - Lighting - ConditionMax. file size: 32 MB. FurnitureSeating - Is there enough seating available? Yes No Action Recommended - Seating - Is there enough seating available? Seating - Condition Satisfactory Not Satisfactory Action Recommended - Seating - Condition Upload a Photo - Seating - ConditionMax. file size: 32 MB.Tables - Condition Satisfactory Not Satisfactory Action Recommended - Tables - Condition Upload a Photo - Tables - ConditionMax. file size: 32 MB.Lamps / standing lights - Condition Satisfactory Not Satisfactory Action Recommended - Lamps / standing lights - Condition Upload a Photo - Lamps / standing lights - ConditionMax. file size: 32 MB.TV / DisplayDoes this location have a TV? Yes No What is playing on the TV? TV / Display - Condition Satisfactory Not Satisfactory Action Recommended - TV / Display - Condition Upload a Photo - TV / Display - ConditionMax. file size: 32 MB. Reading MaterialsWhat reading materials are available: Reading Materials - Condition Satisfactory Not Satisfactory Action Recommended - Reading Materials - Condition Upload a Photo - Reading Materials - ConditionMax. file size: 32 MB.Brochure racks - Condition Satisfactory Not Satisfactory Action Recommended - Brochure racks - Condition Upload a Photo - Brochure racks - ConditionMax. file size: 32 MB.Brochure racks - Are they easily accessible? Yes No Action Recommended - Brochure racks - Are they easily accessible? Brochure racks - Are they stocked with up-to-date brochures? Yes No Action Recommended - Brochure racks - Are they stocked with up-to-date brochures? Flier displays - Condition Satisfactory Not Satisfactory Action Recommended - Flier displays - Condition Upload a Photo - Flier displays - ConditionMax. file size: 32 MB.Flier displays - Are they easily accessible? Yes No Action Recommended - Flier displays - Are they easily accessible? ReputationReputation window clings - Condition Satisfactory Not Satisfactory Action Recommended - Reputation window clings - Condition Upload a Photo - Reputation window clings - ConditionMax. file size: 32 MB.Reputation window clings - Are they easily accessible? Yes No Action Recommended - Reputation window clings - Are they easily accessible? Reputation window clings - Do they meet our brand standards? Yes No Action Recommended - Reputation window clings - Do they meet our brand standards? Reputation table tents - Condition Satisfactory Not Satisfactory Action Recommended - Reputation table tents - Condition Upload a Photo - Reputation table tents - ConditionMax. file size: 32 MB.Reputation table tents - Are they easily accessible? Yes No Action Recommended - Reputation table tents - Are they easily accessible? Reputation table tents - Do they meet our brand standards? Yes No Action Recommended - Reputation table tents - Do they meet our brand standards? Vending machine(s) - Condition Satisfactory Not Satisfactory Action Recommended - Vending machine(s) - Condition Upload a Photo - Vending machine(s) - ConditionMax. file size: 32 MB.Foundation display / donor recognition - Condition Satisfactory Not Satisfactory Action Recommended - Foundation display / donor recognition - Condition Upload a Photo - Foundation display / donor recognition - ConditionMax. file size: 32 MB. Check-in/front desk areaWindow(s) - Condition Satisfactory Not Satisfactory Action Recommended - Window(s) - Condition Upload a Photo - Window(s) - ConditionMax. file size: 32 MB.Fliers/signs on window - Condition Satisfactory Not Satisfactory Action Recommended - Fliers/signs on window - Condition Upload a Photo - Fliers/signs on window - ConditionMax. file size: 32 MB.Fliers/signs on window - Are all signs/fliers necessary? Yes No Action Recommended - Fliers/signs on window - Are all signs/fliers necessary? Fliers/signs on window - Do all signs/fliers meet our brand standards? Yes No Action Recommended - Fliers/signs on window - Do all signs/fliers meet our brand standards? Front DeskFront desk - Condition Satisfactory Not Satisfactory Action Recommended - Front desk - Condition Upload a Photo - Front desk - ConditionMax. file size: 32 MB.Fliers/signs on desk/countertop - Condition Satisfactory Not Satisfactory Action Recommended - Fliers/signs on desk/countertop - Condition Upload a Photo - Fliers/signs on desk/countertop - ConditionMax. file size: 32 MB.Front Desk - Are all signs/fliers necessary Yes No Action Recommended - Front Desk - Are all signs/fliers necessary Front Desk - Do all signs/fliers meet our brand standards? Yes No Action Recommended - Front Desk - Do all signs/fliers meet our brand standards? Upload a Photo - Front Desk - Do all signs/fliers meet our brand standards?Max. file size: 32 MB. Front Desk - DocumentsWelcome packet - Condition Satisfactory Not Satisfactory Action Recommended - Welcome packet - Condition Upload a Photo - Welcome packet - ConditionMax. file size: 32 MB.Welcome packet - Are all materials inside necessary? Yes No Action Recommended - Welcome packet - Are all materials inside necessary? Welcome packet - Do all materials in the packet meet our brand standards? Yes No Action Recommended - Welcome packet - Do all materials in the packet meet our brand standards? Discharge packet - Condition Satisfactory Not Satisfactory Action Recommended - Discharge packet - Condition Upload a Photo - Discharge packet - ConditionMax. file size: 32 MB.Discharge packet - Are all materials inside necessary? Yes No Action Recommended - Discharge packet - Are all materials inside necessary? Discharge packet - Do all materials in the packet meet our brand standards? Yes No Action Recommended - Discharge packet - Do all materials in the packet meet our brand standards? Appointment cards - Condition Satisfactory Not Satisfactory Action Recommended - Appointment cards - Condition Upload a Photo - Appointment cards - ConditionMax. file size: 32 MB.Appointment cards - Are all materials inside necessary? Yes No Action Recommended - Appointment cards - Are all materials inside necessary? Appointment cards - Do all materials in the packet meet our brand standards? Yes No Action Recommended - Appointment cards - Do all materials in the packet meet our brand standards? Reputation cards - Condition Satisfactory Not Satisfactory Action Recommended - Reputation cards - Condition Upload a Photo - Reputation cards - ConditionMax. file size: 32 MB.Reputation cards - Are all materials inside necessary? Yes No Action Recommended - Reputation cards - Are all materials inside necessary? Reputation cards - Do all materials in the packet meet our brand standards? Yes No Action Recommended - Reputation cards - Do all materials in the packet meet our brand standards? Describe takeaway document(s):Other documents/takeaways - Condition Satisfactory Not Satisfactory Action Recommended - Other documents/takeaways - Condition Upload a Photo - Other documents/takeaways - ConditionMax. file size: 32 MB.Other documents/takeaways - Are all materials inside necessary? Yes No Action Recommended - Other documents/takeaways - Are all materials inside necessary? Other documents/takeaways - Do all materials in the packet meet our brand standards? Yes No Action Recommended - Other documents/takeaways - Do all materials in the packet meet our brand standards? Staff - AttireDoes the front desk staff’s dress, personal appearance and grooming meet Centerstone’s policy? Yes No Not Applicable Action Recommended - Does the front desk staff’s dress, personal appearance and grooming meet Centerstone’s policy? Does the attire reflect Centerstone’s brand? Yes No Not Applicable Action Recommended - Does the attire reflect Centerstone’s brand? Staff - BadgesBadges - Are badges visible? Yes No Not Applicable Action Recommended - Badges - Are badges visible? Badges - Are badges readable? Yes No Not Applicable Action Recommended - Badges - Are badges readable? Badges - Do badges meet our brand standards? Yes No Not Applicable Action Recommended - Badges - Do badges meet our brand standards? Inside - Lobby / Waiting RoomWater fountains - Condition Satisfactory Not Satisfactory Action Recommended - Water fountains - Condition Upload a Photo - Water fountains - ConditionMax. file size: 32 MB.Lobby RestroomsMen/Women signage - Condition Satisfactory Not Satisfactory Action Recommended - Men/Women signage - Condition Upload a Photo - Men/Women signage - ConditionMax. file size: 32 MB.Restroom inspected Men's Women's Family Restroom - Walls Satisfactory Not Satisfactory Action Recommended - Restroom - Walls Upload a Photo - Restroom - WallsMax. file size: 32 MB.Restroom - Paint Satisfactory Not Satisfactory Action Recommended - Restroom - Paint Upload a Photo - Restroom - PaintMax. file size: 32 MB.Restroom - Does the color match our palette? Yes No Action Recommended - Restroom - Does the color match our palette? Restroom - Flooring Satisfactory Not Satisfactory Action Recommended - Restroom - Flooring Upload - Restroom - FlooringMax. file size: 32 MB.Restroom - Light fixtures Satisfactory Not Satisfactory Action Recommended - Restroom - Light fixtures Upload a Photo - Restroom - Light fixturesMax. file size: 32 MB.Restroom - Sinks Satisfactory Not Satisfactory Action Recommended - Restroom - Sinks Upload a Photo - Restroom - SinksMax. file size: 32 MB.Restroom - Soap Satisfactory Not Satisfactory Action Recommended - Restroom - Soap Restroom - Towels / Drier Satisfactory Not Satisfactory Action Recommended - Restroom - Towels / Drier Restroom - Trash receptacle near sink Satisfactory Not Satisfactory Action Recommended - Restroom - Trash receptacle near sink Restroom - Trash receptacle in stall(s) Satisfactory Not Satisfactory Action Recommended - Restroom - Trash receptacle in stall(s) Restroom - Smell Satisfactory Not Satisfactory Action Recommended - Restroom - Smell Restroom - Signage in restrooms Satisfactory Not Satisfactory Action Recommended - Restroom - Signage in restrooms ElevatorElevator - Condition Satisfactory Not Satisfactory Action Recommended - Elevator - Condition Upload a Photo - Elevator - ConditionMax. file size: 32 MB.Elevator - Response time Satisfactory Not Satisfactory Action Recommended - Elevator - Response time Elevator - Travel time between floors Satisfactory Not Satisfactory Action Recommended - Elevator - Travel time between floors Elevator - Leveling Satisfactory Not Satisfactory Action Recommended - Elevator - Leveling Elevator - Door Operation Satisfactory Not Satisfactory Action Recommended - Elevator - Door Operation Elevator - Starting and stopping Satisfactory Not Satisfactory Action Recommended - Elevator - Starting and stopping Elevator - Call Lights Satisfactory Not Satisfactory Action Recommended - Elevator - Call Lights Upload a Photo - Elevator - Call LightsMax. file size: 32 MB.Elevator - Posters/signs/fliers - Do they meet our brand standards? Yes No Action Recommended - Elevator - Posters/signs/fliers - Do they meet our brand standards? Elevator - Posters/signs/fliers - Condition Satisfactory Not Satisfactory Action Recommended - Elevator - Posters/signs/fliers - Condition Elevator - Lighting Satisfactory Not Satisfactory Action Recommended - Elevator - Lighting Upload a Photo - Elevator - LightingMax. file size: 32 MB. StairsStairs - Condition Satisfactory Not Satisfactory Action Recommended - Stairs - Condition Upload a Photo - Stairs - ConditionMax. file size: 32 MB.Stairs - Lighting Satisfactory Not Satisfactory Action Recommended - Stairs - Lighting Upload a Photo - Stairs - LightingMax. file size: 32 MB.Stairs - Posters/signs/fliers - Do they meet our brand standards? Yes No Action Recommended - Stairs - Posters/signs/fliers - Do they meet our brand standards? Stairs - Posters/signs/fliers - Condition Satisfactory Not Satisfactory Action Recommended - Stairs - Posters/signs/fliers - Condition Upload a Photo - Stairs - Posters/signs/fliers - ConditionMax. file size: 32 MB. Other Upload a Photo - OtherMax. file size: 32 MB.Shout Out Upload a Photo - Shout OutMax. file size: 32 MB.PhoneThis field is for validation purposes and should be left unchanged.